First of all I wish if there was a negative rating system as Thomas cook India booking team is not eligible for even 1 star.Please don’t book your holidays with Thomas Cook unless you have extra money to waste and want to invite stress into your trip. I’m sharing this so others don’t go through what I did.I booked a Kerala trip with Thomas Cook — two days in Munnar. From the very beginning, I clearly told them several times over emails and calls that I wanted a valley view room, not a normal or garden-facing one. Despite all that, they booked me a basic Garden facing room.When I pointed it out, they admitted their mistake and apologized. But even after that, they again booked me a garden-view room, not the valley view that I paid for. I kept following up again and again, explaining that I was charged for a better room, but they simply ignored my concerns.Thomas cook India Booking team will not go and check with hotel property on room specifications and will make false promises.The most frustrating part is that the properties themselves are good, but Thomas Cook books the cheapest category rooms even after charging you for premium ones. And the prices are ridiculously high — if you book the same hotels directly, you’ll easily save around 40% of what Thomas Cook charges.Thomas cook charged me 75000 which i feel the room categories and transportation they booked would have been easily around 45000 if you self book.I went to Thomas cook so that its a travel agency which will sort out everything for me and I will have to go tension free. however they have turned my Travel(Safar) in real Suffer.This entire experience caused me so much mental stress during what was supposed to be a peaceful holiday. I felt completely unheard and disappointed.i have all evidences against them with mail and recordings.If you value your time, money, and peace of mind, please avoid booking with Thomas Cook. They seriously need to improve their communication, transparency, and accountabilityThomas cook is good but there are few people in booking team which are messing it up.
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