I am a NRI senior citizen with a British passport and OCI. I was in India for a few months and booked a holiday to Sri Lanka. Late in the booking process, the agent said that entrance to certain attractions would cost me more because of British passport (instead of Indian passport). I agreed to pay just the difference. Following the trip, I found that I had been grossly overcharged for this and asked for refund based on actuals. This was rejected. They said that they had treated me as a US citizen and subject me to a surcharge (without my knowledge). Also I had a problem with one of the attractions that had been included on the Thomas Cook itinerary (free entry) - the driver / guide refused to pay for this. I paid for this and asked Thomas Cook to refund me when I returned. They refused and the person dealing with my case would not allow me to speak to or write to her supervisor. Also refused to give me a complaint ref ( I have incident ref). I wrote to the CEO in Mumbai to complain but have received no response. I feel cheated by Thomas Cook who pride themselves on being one of India's biggest travel agents.
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