thomascook.in

Absolutely terrible service

Absolutely terrible service. We started to talk to bhavin bhai more than a month before our trip. Please remember this is an individual trip review not a group tour review. Bhavin bhai booked our whole itinerary and took money for flights and said he isn't going to book the rest of it. This was 2 weeks before us flying to Thailand and we were out of town until the day before the trip. Obviously we lost it and asked for our money back as we weren't aware the trip had been booked and confirmed fully. This was when he said everything is booked...whoala in less than 10 minutes everything is booked. Hmmm fishy.Also many things were not clear or made clear. Such as private meaning car will only pick up and drop not be ours for the entire trip. Which is how they booked previously. We did a private tour thinking it would save know time. It didn't. During the tour. The people coordinating behaved absolutely horribly. They treated us like we were slaves being transported or something. Proper language was not used. Respect down the drain. Customer service...didn't exist. Tons of hours were left for us to figure out what to do as they didn't give us an itinerary before hand to be able to add other things on. An itinerary was provided but a proper itinerary with times was never provided, even though asked for many times. During transportation, there were many conflicts. They would send us a time to be ready by but that was never the correct time. They would send us a car number that would be coming to pick us up but at the last minute a different car would show up. One of the car drivers was indian who spoke hindi so we could understand the conversation. He literally told the guy coordinating why would you tell your client 530pm when you know on a Friday evening none of my drivers would make it to pickup until 6 pm

Date of experience: Dec 12, 2023