I took a customized individualized package for my family ( total 3 pax) of japan. I don't what they understood when I asked for a customized tour may be they meant everything to be done on own by their customers . It was pathetic . They contacted another agency in japan who in turn contacted another supplier in tokyo and arranged customized tour to be done by the customer. Other than hotel rooms plus pick up and drop plus few travel here and there nothing else they provided. The managers of thomas cook in india ate up money which I paid in lots and lots gave nothing away as service . May be they all want to get a free holiday for meeting their target . I was one of their victim of target practice. If I could give minus stars I would do so . Don't ever take any holiday packages from thomas cook in india. If you want details of my bad experience please contact me or email me so that when you book a holiday from thomas cook I can guide you how they cheat you. Dr Ganapathi P Medical director Mangala hospital and kidney foundation Vajra hills Kadri Mangalore Karnataka state
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