thomascook.in

Stressful, Nightmarish experience. Worst tour operator in India . Avoid!

Stressful, Nightmarish experience. Thomas Cook India is everything that a business in the hospitality should not be. They have zero interest in customer service , respect / empathy for individual customer’s for hard earned money or dreams. They thoroughly screwed up the Fusion Europe trip that we had booked with them 3 months in advance by their sheer inefficiency and lack of interest for individual s customers. In addition to the mental agony , we suffered from them cancelling our trip, last minute, they have deducted huge amount from the refundThings that we have discovered: Thomas Cook doesn’t offer any advantages or professionalism associated with corporate., infact you find lot of disadvantages when any issues occur.The initial prompt response to sales enquiries, enthusiastic package discussions and repeated follow ups from their end gives a false sense of professionalism, which ends once you advance the amount. Infact their whole attitude shifts abruptly.Your local TC booking agent will have zero answers or be of any use in case of issues, be it about visa appointments, refund or rescheduling the trip. They will just say, we have a corporate process. everything is decided by Mumbai office…you are left completely hanging with your lakhs of Rs in their pockets and no one to approach.There is no escalation points in case of issues . Your only point of contact is the booking agent. You just get an automated ticket when you raise issues via email / toll free with no further calls or actions for resolutions(we had to invoke personal contacts within their head team to get a refund, even with )Their interest is in corporate bookings for which they second prioritise individual groups/ families, particularly when registering for visa appointment slotsHotel details are shared just one day in advance of travel date only. These are like whatever is available, not same as they mention in the brochure. They change the initial flights at the last minute. You are put on the spot and they pressure you to agree to all of this mentioning otherwise you will lose all your money.Their visa services are really poor. While other tour operators gave their clients Schengen visa appointments atleast a month upfront (die to news about visa delays), TC gave visa appointments less than 2 week before travel.It is not a case of single inefficient agent, as far as our experience with communicating with TC goes, the entire organisation is inefficient, not able to handle peak tourist seasons, and reeks of corporate arrogance. The initial TC agency must have been good. We believe that, this current agency is just thriving on that good name.

Date of experience: May 22, 2023