Big name with poor sense of service. Motivated for profiteering at the cost of the clients. Collect money for tour packages, outsource to other vendors. Do not hold accountable for non performance by the vendor. Stay silent without answer, block clients from tweeting. Misappropriates the estimates at their advantage. My worst experience with Chardham yatra by Helicopter on 19th June 2023. Took Rs.1.97,400/- per person Ex Dehradun. Vendor completed 2 dhamas, Ended tour halfway due to bad weather, saying nearly 50% will be refunded. 2 Heli rides done with 3 left out heli services and 2 Dhamas (Badri and Kedar). No initiation for refund from their side. On contact, offering only Rs. 50,000/-, for which they quote 1.25 lakhs fresh. Appropriate Rs. 1,47,400/- for their expenses without showing budget estimates.How is it logical/rational on equity terms for senior citizens like us? Till now, no REFUND.The horrible part is that they simply ignore and forget to take a feedback or contact from their side to know about the status of the journey of their clients. The booking agents are completely ignorant and without having any professional knowledge to deal with clients without any knowledge on the trip. The company engages itself to play hide and seek game by blocking the clients from the social webs and tries to show it's clean face before others. This is pure suppression of facts about it's dirty culture of harassing customers without resolving the issues and timely non-payment of refunds.
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