thomascook.in

Absolutely disappointed

Hi, I am from Hyderabad . I have never written a bad review against even a simple delivery person but I am forced to do this so that no other customer is lied to and deceived in a manner that I have been deceived . This complaint is regarding Mr Kishore from the Banjara Hills branch and his team in Hyderabad. Me and my partner reached out to Mr Kishore for a Switzerland trip. Although he discouraged us saying we would not get the visa and to try for Turkey first. It all started here and then every thing else went downhill from there. I specifically asked for personalised tour but after weeks of back-and-forth, he convinced us to go for a group tour that was organised by Europamundo. My only priorities were that I wanted to travel with diverse people from different countries and not visit any country that I am seeing in a rush. Every single time I stepped into his office and stepped out of his office I always very humbly and nicely asked him if it is going to be a rush in the tour, and if the hotels are going to be nice and he always told me that it won’t be a rush, it was done leisurely and the hotels are really nice.I told Mr Kishore specifically that I have travelled to more than 20 countries in my life, and my top priority is the comfort of the tour, hotel wise, scheduling, sightseeing, getting enough relaxation, etc. After I went on this tour, it was the most horrible experience of my life. We were made to wake up and rush from one place to another every single day 12 hours a day. We were seeing two or three different cities in one day and sleeping in another city and waking up and going to another city the next day. Moreover, the hotels were in such bad localities and the services were so bad that they did not even turn on the central air conditioning. Even upon requesting several times and some hotels had food stains on their towels and one hotel had blood stain on the bed sheet, reaking of smoke foul smell of rotten food everywhere in the hotels. The bus in which we were travelling for 12 hours in a day was the size of a minivan and absolutely uncomfortable seats. The driver would not even turn on the AC. There came a point where we had to give up and disconnect from the tour and makes fresh reservations and continue the travel on our own. We lost so much money due to it. Mr Kishore at the Banjara Hills branch in Hyderabad was very misleading. If every Thomas Cook office in India does this then I am very disappointed with the efforts put in the brand to revive.I wish people who are opting for this company to travel abroad or anywhere can come across my review and not opt for it. And I wish all this is brought to the notice of the board of directors of Thomas Cook India and they do something about it.Thank you.

Date of experience: Nov 10, 2022