Please do not consider these ppl for any kind of trip. You will.just ruin ur peace of mind. My parents planned a trip for Europe with them.1. First of all they are horrible at communicating anything.There is zero initiative in their behalf. My dad had to keep calling them for visa processing etc.2. My parents were not leaving back from Paris but traveling onwards to Canada to visit me,hence they needed only one way ticket from Hyderabad to Zurich. My father kept on requesting the ticket and finally got it a week before the travel date. Now on the date of travel,he kept trying to check in but was getting an error. He called the airline and they said that the ticket was canceled. The ticket said they were to depart at 4 am on 14th June. Now after calling Thomas Cook and saying that the ticket was canceled, they sent a new ticket which was at 9 pm on 13th June.So basically, the ticket got preponed by several hours. Luckily my parents were packed and ready to leave, they just about made it.3. My parents were staying back for two days extra in Paris, Thomas Cook kept saying they will extend the accommodation but again canceled last moment.4. My father had already paid for the optional activity in Zurich but on the day of activity, they said that my parents name was not there on the list.My father had to pay 360 euros again for that activity.All of this to say save urself some pain and just DO NOT BOOK THOMAS COOK.We still have about 600 euros that are to be refunded. Horrible tour services. I am 1000% sure there are better services out there.
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