I wish I had read the responses here a few months ago. My aged parents saved up their pension & booked a holiday to New Zealand with Thomas Cook India during early April 2020. Covid & the govt. of India’s shutdown ruined their plans. From the end of April 2020, my parents have moved heavens to get a response from Thomas Cook on the status of their money. The responses were always evasive, claiming the tickets were non-refundable and they would not get any money back. Finally, we contacted Singapore Airlines (the airline my parents were booked to fly) who confirmed that the tickets were refunded in FULL on 29 April 2020 itself. Thomas Cook deliberately hid this information from us. Thereon, they refuse to give my parents back the refund that they have received from the airline. Effectively, they are in custody of our funds without delivering any service - this is day light robbery. PLEASE PLEASE DO NOT BOOK WITH THOMAS COOK, THEY ARE A ROGUE COMPANY WITH FRAUDULENT PRACTICES.
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