I purchased a pair of gold earrings (priced at nearly £200) from this jeweller, and unfortunately, my experience was disappointing.
The earrings arrived in a very cheap, unpresentable box, which was unsuitable for gifting. After contacting them, they did send a better box, describing it as a “gesture of goodwill,” but this should have been the standard given the price point.
More concerning was that the earrings were advertised as 3mm in width, but in reality measured only around 1.6mm—almost half the stated size. Initially, I was told I could not return the item, but once I raised this discrepancy, they quickly agreed to a refund, stating that the measurements were only “approximate.”
Even then, the refund process was slow and frustrating. I had to follow up multiple times over the course of more than two weeks before the refund was finally issued in full.
Overall, a poor experience. I would not recommend.
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At Thomas Edward Jewellers, we specialise exclusively in British-made jewellery, crafted to the highest standards of quality and design. Our collections feature sought-after gemstones, including high-clarity diamonds, carefully selected for brilliance and beauty.
All orders are carefully checked, hand-packaged, and shipped by our team in the Midlands to ensure the highest standards of quality and customer care.
We've proudly served over 3,000 customers on eBay over the past 5 years, with consistently excellent feedback. You can shop with confidence knowing we personally inspect and package every item.
Every piece is set in hallmarked gold or authentic British sterling silver, ensuring authenticity and enduring value. Looking for something unique? We also offer personalised jewellery on request — perfect for meaningful gifts or one-of-a-kind pieces. Have a question? Our team is here to help — contact us anytime.
— Thomas Edward BroadleySee more
