I ordered watches twice. The first order was a buy one get one deal, and while waiting for them, I saw a buy one get two free promotion, so I ordered three more. The first order arrived, and one watch was perfect, but the second was a different color. It was still lovely, though. A week later, the second order came in, and the watch I paid for was correct. However, two of the watches were not what I expected—one looked similar but was not the brand I chose, and the other had a completely different face. When I contacted customer service, I was told that because they were free watches, they sent a close match based on availability. They were available when I ordered. I felt they didn’t care. I like all the watches and will wear them, but I wish I had received the ones I originally ordered. I considered placing a third order but decided against it after that email. I love watches and have many in my collection. I don’t buy expensive ones, just what I like. These watches are beautiful and have attracted attention at work. I’ve told others where to get them. I would have given 5 stars if I received what I ordered.
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