M.J.GreenIn 2023 I purchased a pre loved static caravan at Thornley Leisure Parks Craiglwyd Hall site in North WalesAll was fine until I turned in November last year to find the whole static flooded with human waste which had come up through the toilet shower basin.I reported this to the main office who sent an employee to inspect the damage.He turned up, had a look and , I’ve never seen this before and left.Since then no investigation into why it flooded has been carried out, and if it could happen again.I contacted Thornley’s head office, David Thornley one the stakeholders replied basically with the same attitude, it’s not our problem.I had just paid my annual site fee £5250, as the static is now unusable, I requested a refund, again negative response.The whole thing is being dealt with by my insurance, it may prove to be a uneconomical repair the damage caused by the sewage is that bad.Thornley are OK until there is an issue, being an unregulated business they have nobody to answer too, which they have proven in this case.
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At Thornley Leisure Parks we’ve been creating unforgettable holiday memories for families, couples and friends for over 60 years. With ten beautiful parks across North Wales, Mid Wales, Cheshire and North Yorkshire, we’re proud to offer the perfect setting for every type of getaway. Whether you’re looking for fun by the seaside, peace in the countryside, or a base to explore breathtaking national parks, you’ll find it with us.
Our parks are home to a fantastic choice of holiday homes, lodges, touring and camping pitches, along with superb facilities designed to make every stay special. From the sandy beaches of the Llyn Peninsula to the stunning valleys of Snowdonia, every location has its own unique charm.
As a family-owned and operated business, we pride ourselves on delivering warm hospitality, exceptional customer service, immaculate holiday parks and holidays that guests return to year after year.
Whether you’re planning a short break, a seasonal escape or a lifetime investment in holiday home ownership, Thornley Leisure Parks is here to help you make memories that last a lifetime.See more
