You should avoid them if you are looking for a property to rent or you are a landlord. Everything was fine until the kitchen drain was blocked in Feb 2022, I tried to unblock it with a plumber by myself due to it was my personal reason that caused the blockage. But the plumber informed us a professional jet machine was needed as the blockage was in the pipe outside the property. I contacted Thorntons and gave all details. The plumber came to check the problems inside of the property (the previous plumber has told me the problem was outside) in March and tried to solve it(he didn't make it). No bills were sent to me. I kept sending emails and phone calls to Thortons to get the blockage sorted. Until May 2022, a plumber company came to check it and said the problem was outside of the property. They tried to unblock it with a rod but they didn't solve the problem as A JET MACHINE IS NEEDED!!!!! Due to the drain pipe in the kitchen was not closed when they pushed the rod inside of the outside pipe, wastewater came out from the kitchen due to the pressure!!!!!!! ( the toilet pipe ground floor was connected together) The wastewater was pressed to the dishwasher as well. After that, I received a phone call from Thorntons they said I need to pay for the bill as it was my own fault that caused the blockage. I said I refused the bill as they didn't solve the problem and messed up my house, it smells disgusting in the kitchen and living room. I need compensation from the plumber. The staff said a very clear "no compensation" and there are 48 hours for me to pay the bill. I was very disappointed with the service as they should try to solve the problem on the tenant side or the landlord side. I don't want to waste time with them so I paid all the bills and end my tenancy by the end of July 2022. I have been to DUNDEE for more than 12 years. I am a landlord and also a tenant. I have experience with more than 5 property agents. Without a doubt, Thorntons gives me the worst one.
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