Terrible quality and worst customer service I have ever experienced. The items took almost a month to arrive and were defective. I hand-washed and laid the pants I ordered flat to dry before wearing them, but they stretched out about 5 inches and the legs are different lengths. The inseam is so low now that it's almost comical. Three Bird Nest refuses to refund me after over 2 hours on their chat and customer service email. They admitted that the stretching defect didn't show up until after washing, but will not refund them because they have been washed. DO NOT ORDER FROM THIS COMPANY. They are unethical and one of the worst brand experienced I have ever had. Clearly their products are also very poor quality. UPDATE: Three Bird Nest's response below supports my original 1-star review. Once again, they have responded with a scripted customer service reply that also blames me, the customer, for the defects: "From our research, this type of stretching can occur if the pants were washed in a machine with an agitator or if they were hung while wet, which may have affected the shape of the fabric." As I've said to them many times before, I followed the care instructions, but it's true I can't prove it. Do they expect customers to take videos of themselves doing laundry just in case they need proof of how they washed something? In the end, their customer service is summed up by this sentence, "... while we strive to accommodate our customers whenever possible, we must adhere to our policies to ensure fairness across all orders." In short, they don't intend to refund customers (Sure, they refunded me for one pair that had different length legs because they really could not deny that defect, but I'm still out $50+ for the other pair of pants).The end of their reply is, "If there’s anything else we can do to help, please don’t hesitate to reach out." Yet, I have emailed and messaged them multiple times to ask them how I was supposed to know the pants were defective before I washed them. They have not replied to any of the emails, reviews, or direct messages that included this question. It's almost like they don't want to answer it.
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Three Bird Nest is a California-based women’s boutique known for our effortless boho clothing, free-spirited style, and everyday comfort. Since 2011, we’ve been designing and curating unique pieces that blend bohemian fashion, relaxed silhouettes, and modern, easy-to-wear details, perfect for women who love expressing their individuality through style.
From flowy boho dresses and cozy bohemian sweaters to wide-leg pants, layering essentials, and artisan-inspired accessories, every 3BN piece is created to help you feel confident, comfortable, and authentically you. We focus on quality fabrics, flattering fits, and versatile styles you can wear from morning coffee runs to weekend adventures.
At Three Bird Nest, customer experience is at the heart of everything we do. Our community-first approach means fast shipping, responsive support, size-inclusive options, and a shopping experience that feels personal. With thousands of happy shoppers across the U.S., we’re grateful to be a go-to destination for boho chic outfits, festival-ready looks, and everyday bohemian wardrobe staples.
Join our flock and discover why so many women choose 3BN for their favorite boho tops, layered outfits, statement jackets, and effortless, free-spirited style.See more
