Total crooks! About a week before I was due to pick up the car I called and asked that my pick up / return time gets changed from 12pm/12pm to 2pm / 5pm because I wasn't sure I'll be back in time to return the car. That was all good. Got to the counter with minutes to spare before 2pm. Line moving VERY slowly. Finally my turn came. "Sorry, your car is not here yet". Some time later, I am asked whether I would take a sedan, Nissan Altima, instead of the SUV I bought... but for the price I paid. Really needed the car, so I took it. By the time I got out of there, 1/3 extra hours I paid for was already passed. They still charged me the full 3 hours "extension". Total BS. I'll stay away from these crooks next time!!!
Claim your business profile now and gain access to all features and respond to customer reviews.
Thrifty Car Rental is a subsidiary of The Hertz Corporation with headquarters in Estero, Florida.