I’m writing another review because I feel like the site gets a lot of negative reviews from people who just can’t accept that you’re not going to win every time you play.
This review tho is about one of the staff members who I’ve had a few interactions with. Paney, this guy is just a straight up gem. Everytime I’ve reached out to him with a question or concern he has gone above and beyond to address or explain it to me. Not to mention that his response time is literally minutes. Yes minutes!!! I’m sure he has a million things to do that are more important than getting back to me but he makes you feel like it’s the complete opposite. He listens to what you have to say and responds with honesty and professionalism that is second to none. He even takes responsibility for things that are no fault of his own. He doesn’t give you some scripted answer like you get from almost every other gambling platform that I’ve ever dealt with. The online gambling customer service world could learn a lot from this guy that’s for sure. I just wanted to share my experience with all of you because I feel people in this space never get the credit they deserve. So thank you paney for all you have done and continue to do for me and all the other players that you go above and beyond for. You sir are nothing short of first class in every way!!
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