I normally do not write reviews and am not a whiney, frequent complainer. However, when my customer experience is really bad, I feel obligated to let others know. ThrivePass issued me a debit card a month ago, following my change from one HSA administrator, to them. The letter that came with the debit card stated that the card would activate automatically upon first use. My "first use" was trying to pay a medical clinic bill online, and the card was declined. It was declined again when I tried once more telephonically. I called ThrivePass to report the problem and was told the activation information in the letter was incorrect and that the card was now activated. So, I tried again to pay the bill, once telephonically, once online, and both times the card was declined. I called ThrivePass once again and they didn't know why the card didn't work and would investigate the reason. I received an email a day later saying that my HSA account value was ZERO. They had received my HSA funds from my previous administrator at the end of December but had not yet deposited the money in the "new" ThrivePass bank. Disgusting. I have requested a response/call from one of their executives.
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