The items arrived quickly, but there are inconsistencies in sizing. I bought two pairs of trousers for my husband. One pair fit perfectly, while the other, labeled as oversized, turned out to be quite small. Since these were Christmas gifts, I reached out to customer service to facilitate an exchange. Unfortunately, the experience was quite disappointing. The representative I spoke with was not open to discussing alternatives, despite the return policy outlined on the website. There was no effort to explore options, show flexibility, or provide a practical solution. My request for an exchange was simply dismissed, and I was informed that a credit note was the only available option. This inflexible and unhelpful response was far below reasonable expectations, especially considering the clear information on the website. Consequently, I am now stuck with a pair of trousers that don't fit.
Claim your business profile now and gain access to all features and respond to customer reviews.
