I purchased Ed Sheeran tickets from Ticketmaster España in good faith using my Andorran phone number and address — both accepted during account creation and purchase.However, when I later tried to resell the tickets through their official “Fan to Fan” platform, I discovered that the system blocks all SMS verifications to Andorran numbers. This made it impossible for me to access the resale feature.Customer service first told me to “wait a few weeks,” then suggested I borrow a number from another country — which is clearly not a valid solution. Despite following up multiple times and escalating, I’ve only received generic or automated replies. No real person has taken responsibility, and no refund or manual resale option has been offered.I have documented everything, and the Terms and Conditions do not warn of this technical restriction. I’ve now filed an official consumer complaint through Spanish authorities.This is a case of digital exclusion, a lack of transparency, and unacceptable customer service from a global company.
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Ticketmaster es la empresa líder global en la venta de entradas para eventos y uno de los cinco primeros sitios de comercio electrónico, con más de 119 millones de fans que visitan nuestras webs.
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Live Nation Concerts produce más de 22.000 shows anuales para más de 2.300 artistas en el mundo.
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