COZY TORONTO July 23, 2025, using TicketwebI had a terrible experience with this company. While trying to make a purchase, the website crashed multiple times. Despite my card being declined during the transaction, I was still charged. To make matters worse, when I contacted customer service, they refused to issue a refund, even though the charge was unauthorized and no confirmation was received.This is completely unacceptable. A company should take responsibility for technical failures on their end, especially when it results in customers being charged without receiving the product or service. I’m extremely disappointed with the lack of accountability and poor customer support.I would not recommend this service to anyone until they fix their payment system and improve their refund policy.
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