I purchased a ticket for a musical concert from TicketWeb and they sent me incomplete instructions on what to carry with me on the day of the event. The instruction I received in both their email and ticket (and I read both) stated that I only needed my ticket with me. On the day of the event I was denied entry after travelling for 90 minutes to the concert venue because the person at the door said I also needed a physical copy of my ID to prove I was not under age (I'm almost 30!!!). I had a scanned copy of my photo ID on my phone which I always carry with me and use everywhere with no problems and I presented it but was denied access and they said I must have a PHYSICAL ID with my ticket. Having a PHYSICAL ID with your ticket was NOT mentioned ANYWHERE in the email and ticket PDF I received from TicketWeb! I contacted them to request a refund and complained about the lack of clear instructions from them but they refused to refund me and did not take any accountability. Even when I asked for my request to be escalated, they just kept repeating that their policy offers no refunds and they don't seem to make any exceptions regardless of what happens to the client and even when it's their fault! I would never use TicketWeb again and I highly recommend for everyone to purchase their tickets elsewhere from a company who truly cares about their clients and are not just after your money. A total rip-off and a very frustrating experience. Never again!
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