My experience with TICK was really good for the first 6 months, Nathan was really attentive and there were never any issues that weren't resolved quickly - however, I had various issues with the new property manager Kelseigh in the second half of my tenancy. This included an issue with the front door keypad not working and tenants not having access to the building at all. The keyhole was also inaccessible at the time due to something being jammed inside it - this issue was first mentioned in June, I've now left the property in Mid August and the front door key code has not been fixed. This means that any deliveries/parcels scheduled to the address are unable to be dropped off as there is no way to access the building unless you have a key. Any issues are rarely fixed in a timely manner and I would advise to not take any time off work as to accommodate flat inspections etc.. I had two inspections cancelled extremely short notice (within half an hour of the inspection) and my pre-vacate inspection was the biggest issue of the lot. The inspection was booked for 10am on a Monday, I waited till half 10 and rang TICK 4 times, there was no answer. I received a call back telling me the inspection had actually been booked in for Tuesday instead. Part of me wishes this had just been an oversight but as attached in my review, the email in question has Monday's date and time on. I had adjusted my holiday to accommodate this and this could well effect how much of my deposit I get back. Any attempt to contact TICK is futile and the out of hours emergency lines are also of no help. When there was a fire next door at a restaurant, residents of our property all went downstairs due to the fire alarm playing constantly even after the danger had stopped. I contacted the emergency line who told me there was nothing they could do to stop the alarm, a fire fighter was able to turn this off after 3 hours. The manager Joanne rang me at one point and even asked where I had received the number from for the emergency line as some tenants don't have it.. I was told they would be 'revamping' the emergency line to stop issues in the future, this hasn't happened. Another example was when there were issues with hot water in the showers, something many residents had also mentioned as being an issue - I was told that they did not foresee issues with my shower as it had just been fitted, this would be fine but I didn't have a newly fitted shower - this was another property. Another oversight, another 'mistake' - I told the property manager that I have to have the shower on the highest setting to have any hot water, and when I do this.. obviously it's almost scolding. Upon inspection, the property manager told me that it would be scolding as it's on the highest setting. Completely missing the point of my email in the first place. Leaks are also a common occurrence too. Also - when my heater was stuck permanently on the highest setting over Christmas, the maintenance team were sent to the wrong flat. When they did arrive, they told me the property manager had sent over the wrong number. The maintenance team also said a new boiler needed fitting in December, this has not happened.Unfortunately, it's incompetence of the highest order. Other residents have spoke to me and said the property manager is simply uncontactable. I would avoid any future dealings with TICK and have attached evidence of my interactions with this review.
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