Purchased a parasol through tides website which was shown in the image to include the slab base too. I received the item without the slab base so contacted tides to ask why they weren’t included thinking it was a mistake. They then contacted their supplier who told them they would have to be purchased separately. The description on their website didn’t say the slab base wasn’t included so they changed this immediately (thinking I wouldn’t notice) and then told me I would have to purchase them separately instead of owning up to their error. The customer service provided is very poor and I would never purchase through them again.
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Tides Home & Garden is an interiors home boutique in Brentwood, Essex. We sell furniture for the Home and Garden, lighting, mirrors, soft furnishings, interior design, curtains, garden furniture, upholstery, flower
