Do yourself a favour and don't do it. If you want to close your account you are told it has to be done via email to the support team. Doesn't matter that you are chatting with the support team on chat they will not listen. In fact during one of my chats I was dismissed so quickly it was embarrassing " due to a shift change this chat has ended, please wait to be connected to another agent" I waited, this took 17 minutes. Sadly the result with the next CS rep was the same, you can't request account closer via live chat. So you then email the support team via email and guess what happens? Nothing at all. You will email, email and email again and you will be ignored for several days. Finally you will get angry and head back to the chat and screen shot your email chat to them. This time you will be offered £10 credit and if you accept it you will have to go back through this cycle all over again. Again, do yourself a favour and play somewhere else! If you decide to stay best of luck and the first time you would like to withdraw your winnings you will have a whole new problem.For clarification on the reply from support below. The issue is not withe Live Chat, the issue is the casino rules. If you would like to investigate anything perhaps you should focus on two things, what process does a customer have to follow to close their account and what needs to be done to get a withdrawal processed. Two fundamental things that should be right. Reality is the casino has made them so difficult in the hope you stay and deposit again. At least D**k Turpin wore a mask!
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