Dear Mr Prakash Bajpai and Tikona Customer Care Team,
This is with reference to your email regarding Request No. 1-10826101864 and my Tikona User ID 1126032087.
I would like to clarify the following facts:
• I paid ₹2,472 for my internet plan with validity from 14 November 2025 to 14 May 2026.
• I was able to use the service only till 30 December 2025, i.e., for approximately 35 days.
• From 30 December 2025 to 13 January 2026, the internet service was completely unavailable due to technical issues.
• Despite multiple complaints, the issue was not resolved, and hence I was unable to use the service further.
As a result, 145 days of paid service remain unused, which is not due to my fault but due to Tikona’s failure to provide uninterrupted service.
Since the service was discontinued and there is no outstanding balance, I am not interested in any waiver or future adjustment. I request a pro-rata refund for the unused 145 days of service.
I request you to process the refund at the earliest and confirm the same in writing.
Looking forward to your prompt resolution.
Regards,
Pankaj Singh
Registered Mobile No: 8108094982
Tikona User ID: 1126032087
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