SAFETY ISSUE – WINDSCREEN DAMAGE CAUSED BY FAULTY PRODUCT BOUGHT ON TIKTOK The “3-Piece Glass Cleaning Brush Set” I purchased and received has caused significant damage to my vehicle’s windscreen. The product left a chemical film and deep streaks across the glass, creating severe glare from headlights and streetlights. This has made night-time driving extremely hazardous.The issue occurred directly after using the product.I have attempted multiple cleaning methods (detergent, Fairy, standard glass cleaners), but the residue is bonded to the glass. The windscreen now requires professional restoration or full replacement.I have attached a quotation for the replacement of my Windscreen from National Windscreens.I have repeatedly tried everything to contact the SELLER, but I have been BLOCKED and I have been trying to get help from the TikTok Customer Service Team and they are not helping. Under the Consumer Rights Act 2015, the seller is liable for consequential loss when a faulty product causes damage to a consumer’s property.I am requesting:A full refund, andCompensation for the windscreen repair/replacement, which I will prove with professional quote. The seller must be held accountable for selling an unsafe, defective product.I hope someone will look into this as a matter of urgency and get back to me. If nothing is resolved in 3 days, I will take this up with the Small Claims Court for the clsim. BE CAREFUL OF TIKTOK. Thank you.
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