Absolutely Terrible platform to sell. Only advantage is getting traffic apart from that it's a nightmare. You have a 90 day probation and get paid after like 3 weeks. In the 90 days you need 500 orders to pass. Small business? Don't bother. Customer support is all text book answers with a hi and kind regards to make it sound more human when it obviously is not.The seller has no controls over returns and refunds AT ALL. I have numerous items sent back without my approval. I have had items worth over £30 come back damaged because the customers didn't bother to securely package them. Then Tiktok only favours the customer so it's a total loss to seller including all our initial packaging costs which are not even accounted for!!?The entire platform OWNS you. You are not your own boss on Tiktokshop. There is a systematic bullying culture in the sense that they give you penalties and violations for minor things that you weren't even made aware of e.g you didn't reply to a customer fast enough (customer messaged at 3am and I woke and replied an hour later .. )A customer will send a message and you'll get a pop up a minute later from Tiktok saying customers have been waiting a long time for your reply. Really? It's like they do what they can do panic you. My anxiety levels have got so high because of them 😔 If you ask who you can send a complaint to .. well you can't. They close your ticket as solved 🫷Tiktokshop you need to totally revamp your processes and start to give a crap about your sellers!!!
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