We bought a new build home from Tilia and unfortunately, the experience has been nothing short of a nightmare. From the outset, we provided a full snagging list of issues with the property, only to have most of them completely ignored. We were constantly pushed from pillar to post, and by the time they finally acknowledged some of the problems, we were told they were “out of warranty”—despite these being raised long before any warranty period expired.The most serious issue we continue to face is with the drainage system. The drains were poorly fitted and are full of leftover building materials. As a result, the main drainage is regularly blocked, not just affecting our home but several neighboring properties as well. This has led to water build-up in our toilets, baths, and showers—on one occasion, sewage even came up through the floor of the toilet.When Tilia finally sent a drainage specialist, we were told the problem was with the main drain in for the street that comes through our garden. Yet now that we’re “out of warranty,” we’ve been told we need to pay for a private industrial cleaning company to clear the public drain ourselves.This is completely unacceptable. We are expecting a baby any day now and have been offered zero support. Not only is this a health and safety hazard, but it’s also incredibly distressing at such an important time for our family.Buying a home is one of the biggest investments you can make, and we deeply regret choosing Tilia. The lack of accountability, poor workmanship, and refusal to take responsibility for ongoing issues is shocking. We would strongly advise anyone considering buying from Tilia to think twice.
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Tilia Homes builds quality new homes and communities across England. We work hard to deliver the highest possible standards for our customers in design, build quality and service. We go the extra mile to make a difference to the local areas in which we build and to be a company that our people and our partners can be proud of. We operate through our four regional businesses; Central, Eastern, Northern and Western. See more
