Absolutely disgusted with the customer service we have received from Tilia Homes! Never have I ever had such an appalling experience in all my life, furious is an understatement. We moved into our property in the middle of December and we were told the snags in our house would be rectified within 2 weeks and a deep clean would be offered to us. We are now 3 months in and have only had one snag rectified after several emails and complaints. The radiators are ridiculously small and we have a baby in our bedroom to try and heat it up we have to turn the heating on full and leave it for a few hours to heat up and even then it doesn’t stay warm! We have now received an email and the audacity from customer service is just something else. They are now saying that due to health and safety they are not coming out to rectify the snags because we shut our puppy in the kitchen when the workers come and one of them asked to say hello. When I opened the kitchen door for him to say hello to the dog I realised the dog had an accident in there which I straight away cleared up and disinfected! They are looking for any excuse to not fix the state they left our property in. We cannot wait to move out and will never ever buy from Tilia again it is a shambles! I have noticed we are not the only ones with the exact same problem and all of the bad reviews seem to be from the same sort of time this year so they really ought to be doing their jobs than finding pathetic excuses not to be! Rafa on the other hand came to paint over a hole they cut in the wall and he was honestly so good at his job, he went above and beyond to help and his customer service was amazing.
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Tilia Homes builds quality new homes and communities across England. We work hard to deliver the highest possible standards for our customers in design, build quality and service. We go the extra mile to make a difference to the local areas in which we build and to be a company that our people and our partners can be proud of. We operate through our four regional businesses; Central, Eastern, Northern and Western. See more
