I would never buy a house from this company in my lifetime. The construction is done by unqualified workers, and they rely on the NHBC warranty to fix everything. All the radiators are extremely small, and drafts coming into the property only cause the temperature to decline rather than warm up. The loft had missing insulation, and it took them over 1.5 years to partially fix it. Worse, it has been over 2 years, and the house still has numerous issues that need fixing. Customer service does nothing to resolve anything and never gives a date for when it will be rectified. Worse still, the responsibility is passed around between various companies, as nothing is built by Tilia directly; everything is outsourced, so they hold zero accountability. Customer service personnel Sophie and Company Director Lee Goodman, if you are reading this, fix it up.
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Tilia Homes builds quality new homes and communities across England. We work hard to deliver the highest possible standards for our customers in design, build quality and service. We go the extra mile to make a difference to the local areas in which we build and to be a company that our people and our partners can be proud of. We operate through our four regional businesses; Central, Eastern, Northern and Western. See more
