We purchased a new 5 bed home from Tilia Homes Knights Meadow in 2023. We had a lovely experience with all the Sales Professionals and Site Management (Lee, Shirley, Helen, Natasha and Mike) in the show home suite, they were all very accommodating and made us aware of the progress on our new home at every stage and sent us photographs of its journey which I felt was a nice touch. There weren’t ever any issues with getting in touch with them via telephone or email either.When it came to selecting our flooring, kitchen and bathroom colours and materials we were afforded the time and assistance of the Sales Professionals in making these selections along with our extras. Although the house is a pre set up house we could make certain alterations within reason, this again was a very nice touch as it made the home feel a little more bespoke. As part of this purchase, we part-exchanged our home through Tilia Homes, and again this was a painless and very stress-free experience. Anybody questioning whether this is a good decision as you’ll lose a little on the value of your current home to allow them to sell it quicker, I’d definitely recommend as selling a home can be a very stressful and time-consuming experience. There’s no pressure to move out of your current home because the part-exchange doesn’t go through until your new home is ready to move into.When we were provided with a moving in date, we were told well in advance so we had time to prepare, as I was working the same day as moving Natasha was very helpful in assisting with allowing the moving company access (along with family helping) to the home. Once we arrived there was a hamper with some goodies and our welcome pack, which contained everything we needed to know about our new home. As we moved in at the end of the day the home tour was postponed to the next working day, this was done with Lee (Site manager) and Natasha (Sales Professional). They showed us how to use all appliances, home to maintain the home (such as airing it) and where the plumbing and electrical lines were within the calls to avoid hitting them when hanging pictures/mirrors on the wall. After moving into our new home, we checked for snags, which are expected with any new build. There wasn’t many with this new home purchase, and we reported them and they’ve addressed them all within a timely manner. We’re still within our 2 years for snagging and Lee and Mike have been very accommodating with any requests and issues we’ve had. The assistance they’ve provided has been more than we expected, it feels very reassuring to know you have Site Managements help when and if you need it whilst they’re still building homes on this site. Tilia has recently started building a home near ours, and the grounds people have been very polite, the noise isn’t noticeable and there’s been no issues at all. All the staff who work for and on behalf of Tilia Homes on this site have been exceptional and I’d recommend a home purchase from them. This is my second new home purchase and after my first with Harron Homes I was reluctant to purchase a new build again considering it’s the biggest purchase most people make, but Tilia Homes and their staff have changed my perspective.
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Tilia Homes builds quality new homes and communities across England. We work hard to deliver the highest possible standards for our customers in design, build quality and service. We go the extra mile to make a difference to the local areas in which we build and to be a company that our people and our partners can be proud of. We operate through our four regional businesses; Central, Eastern, Northern and Western. See more
