We completed in March and we have had next to no snags sorted, the only time we had someone come to do some work he was here for 30 minutes then left.We had a leak coming through our kitchen and into light fitting and carbon monoxide alarm. We had 0 response from our site manager or the customer service team which meant multiple calls the emergency line. It has been 5 weeks since the leak has been fixed but we are still without a carbon monoxide alarm and water damage both upstairs and down. We have now been told it will be 4 weeks until this is sorted as there is only 1 technician working for the whole of the north! Tilia seem to lie when when they say they value customer service and are comitted to getting issues sorted. Our completion date was moved forward 3 months to our inconvenience and we have had next to no support/care in getting our long list of snags sorted; they seemed to have absolutely rushed everything at the expense of the customer.
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Tilia Homes builds quality new homes and communities across England. We work hard to deliver the highest possible standards for our customers in design, build quality and service. We go the extra mile to make a difference to the local areas in which we build and to be a company that our people and our partners can be proud of. We operate through our four regional businesses; Central, Eastern, Northern and Western. See more
