I would strongly suggest you think carefully about purchasing from this builder. After almost two years of battling for issues to be corrected the facts are clear. We have a wall in our garden wrongly constructed. Northern service team still have not arranged any dates to address issue. The service staff tell me their managers details to contact the relevant person are unavailable due to data protection. The manager also has not contacted ourselves, total lack of professionalism. I have never had a company that you are not able to speak to a manager.There are other ongoing issues not addressed which have left us distressed. They disregard us, my health has been affected and they really have no care,If Tilia made management contact possible, so many issues could have been resolved. We wrote to directors, but very sadly no response. Their service team is poor, all we ever get told is she is dealing with it.
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Tilia Homes builds quality new homes and communities across England. We work hard to deliver the highest possible standards for our customers in design, build quality and service. We go the extra mile to make a difference to the local areas in which we build and to be a company that our people and our partners can be proud of. We operate through our four regional businesses; Central, Eastern, Northern and Western. See more
