Where do I start?I purchased my home in Jan 2025, (I was meant to close Sept - Nov 2024).Over three months on from that and basic snags still haven't been addressed, let alone major issues such as:- No internet line installed to my house (although this was a "matter of priority" over a month ago and we've had to spend over £300 on Starlink)- A hole crated by the plumber from my downstairs WC wall to utility just left wide open- Gutter issues- Missing silicone in shower - Windows and patio not installed correctly, meaning if we use then, they are being damaged.- Fencing not on correct boundary lines. I have raised a significant complaint which HAS NOT been addressed (or even acknowledged) as per Tilia's policy and the consumer code for home builders (5.2.4). I have no further recourse to raise issues outside of customer care, so very sad I have to bring this to Trustpilot in hopes this sparks a reply before I am able to utilise a resolution service. Update to below reply: No one from customer services is touch with me at this time regarding my complaint, and I have not received an acknowledgement.
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Tilia Homes builds quality new homes and communities across England. We work hard to deliver the highest possible standards for our customers in design, build quality and service. We go the extra mile to make a difference to the local areas in which we build and to be a company that our people and our partners can be proud of. We operate through our four regional businesses; Central, Eastern, Northern and Western. See more
