TRULY HORRENDOUS EXPERIENCE from day 1 of moving in to over 8 weeks later where I discover the master ensuite suddenly reeks like a sewer. Yes the estate and homes are well-designed and look lovely, but the build quality is poor, the builders and tradespeople are either very bad at their job or have minimal time to complete their tasks. Basically Tilia cannot deliver what they promise. And the Site Manager is very open about the fact he has no experience in the construction industry. So how can he oversee the works properly?Morning of Day 2 - no gas to heat water - reason: the cap has been left on the gas valveEvening of Day 2 - Ensuite 2 is used for the first time - a massive flood pours through the ceiling (through the smoke alarms and light fittings) .... reason = the plumber forgot to connect the waste pipe.Here is a list of other issues:Dishwasher not connected properly; almost leakingWashing machine not connected properly; almost leakedKitchen sink not connected properly; small leakFrench Doors falling apartDoor to bedroom 2 hanging off its hingesFront door not fitted properlyPlinth heater not working in kitchenFan in ensuite 2 not workingWhen fitting the boiler there was a gas leak and they had to rip the wall of the study out - this has still not been properly repaired.Lots of dents in walls and lumps of paint on ceilingsDamage to doors (one has a chunk taken out of the top of it - still not repaired)Poorly sealed/finished bathrooms; the mastic sealant at the bottom of one shower is so poor our snagger described it as "looks like a child has done it"Messy plasterwork around bathroom towel heaters with pencil marks behind them.Multiple spots of adhesive residue on Amtico Flooring (especially upstairs) which I have had to remove myself.Exterior walls guttering not fitted properly and walls generally not finished properly.50% of the skirting boards need re-painting as marked or chippedSo TRIALS AND TRIBULATIONS with TILIA. Though perhaps this is how the home building industry runs in the U.K. today - build as fast as you can to a poor standard, keeping your shareholders happy is the no.1 priority above all else (just like the Water Companies), then repair all the mistakes and missing elements (this process can go on for 2 years) after the poor homeowner has moved in.
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Tilia Homes builds quality new homes and communities across England. We work hard to deliver the highest possible standards for our customers in design, build quality and service. We go the extra mile to make a difference to the local areas in which we build and to be a company that our people and our partners can be proud of. We operate through our four regional businesses; Central, Eastern, Northern and Western. See more
