Excellent Sales Experience — Special Thanks to AmandaOur home-buying journey started smoothly thanks to Amanda from the sales team. She has been with us from the very beginning and played a huge role in helping us choose the right home. She patiently explained all the available options, highlighted the offers for each house type, and guided us on what would best fit our budget. Even today, she continues to respond to our queries with the same friendliness and patience.A big thank you to Amanda for all the support throughout our purchaseLiving in the Home — Honest ExperienceAs with any new build, we did face issues after moving in — mainly related to painting, some flooring areas, and a couple of connection and finishing problems. While these issues were a bit disappointing at first, what truly stood out was how responsive and committed the Tilia Homes customer care team has been.Strong Customer Support & Ongoing FixesI genuinely appreciate the effort the customer support team is putting in. They have been working closely with us to resolve every issue as quickly as possible. Their communication has been clear, and their willingness to help has made the whole process much easier to handleOverall ImpressionDespite the initial snags, I can say we are happy with our new home. The dedication of both the sales and customer service teams — impressive and reassuring. With the fixes progressing well, we’re confident our home will reach the standard we expected.
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Tilia Homes builds quality new homes and communities across England. We work hard to deliver the highest possible standards for our customers in design, build quality and service. We go the extra mile to make a difference to the local areas in which we build and to be a company that our people and our partners can be proud of. We operate through our four regional businesses; Central, Eastern, Northern and Western. See more