This is my second time purchasing from Tilley. The first time, I bought two hats — the packaging was elegant, and I was very satisfied. However, during my second purchase of three hats, the packaging became much simpler, and one of the hats had poor workmanship with visible stitching issues.When I contacted customer service to return just that one defective hat, I was told I had to pay for the return shipping myself, and the original shipping fee would also be deducted. This has been a very disappointing experience.It feels like Tilley’s current management has changed — the company no longer has the same Canadian quality and customer care it once had. The products now feel like lower-quality replicas, lacking the fine craftsmanship that used to set Tilley apart.I will definitely not make a third purchase, and I cannot recommend Tilley anymore.
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