When I bought my Tilley 30+ years ago It had a lifetime guarantee saying that it would be replaced at any store that sold Tilley Hats. That has changed. It hadn't occurred to me that Tilley would not have to fulfill their promise for 30+ years. Now I have to fill out a form, send my dissintegrated hat in and pay for the return of a new hat. I'm really sorry to all the people to whom I raved about my Tilley. I WILLNEVER SAY ANOTHER GOOD WORD ABOUT TILLEY. I'LL TELL EVERYONE ABOUT THE FALSE PROMISE IN THE GUARANTEE. Seems like a scam to me.
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