Tilley famously guarantee all hats for life. In the terms and conditions it is stated that a non waiver handling fee has to be paid. Unfortunately they don’t tell how much the handling fee is until you make a claim against the guarantee. The handling fee is in fact £20. This is probably how much the manufacturer charges Tilley for a new hat. So in actual fact you are buying a new hat at cost price. Not exactly free is it?
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