Tilley love to say their hats are durable and guaranteed for life but has anyone managed to get a replacement ? I doubt it. I've had 4 in 12 years and never managed it. My first Tilley bought in 2011 i still have it , it is in tatters , has my name and phone number written inside it , they say "how do we know it's yours? you could've just found one". my 2nd is a hemp hat dropping to pieces they say take it back to the shop you bought it from which no longer exists. I now have a waxed bucket & twc7 outback hat. they're good hats but don't kid yourself they'll have your back when they fall to bits. register away they're not paying out forget it
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