Placed an order 10 days ago, still no Hat, no dispatch advice, no nothing. You can only contact Tilley UK online, Their emails and web chat are AI bots, not customer service personnel, which give no meaningful reply apart from saying we are busy at the present time. The hat should have been delivered with a free gift of cooling insert, but they were able to email me to say that they had run out of the free gifts. I have ordered the same Tilley hat from a high street retailer and it is being delivered today, less than 24 hours since I placed the order.I have tried to cancel the order, but it would appear that it may still be delivered and I will have to send it back before I get a refund.In short, Tilley may make good hats but their customer service is none existent. Buy their products from a High Street retailer or Amazon. Do not buy direct, you will be disappointed.
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