Bought their boots like i have been for a decade or more. Right away i could tell the build quality was trash. 2 months later the entire sole detached from the boot. I filed a warranty claim and got a AI bot responding to my emails. If it was not a bot then it was a human who simply didnt care what i was saying. It took a week or more for the bot to repond to anything and often not even answering or being helpful in any way.Eventually the bot said it has granted me a GIFT CARD. I had explicitly told them i dont want that and i only wanted a refund to my original payment method. no response ever came again. I called the support line and was hung up on. Called back and waiteed for 45 minutes despite the call wait time says 30 seconds the whole time.After pulling teeth i was granted a "ONE TIME EXCEPTION" and told i would be refunded. I will NEVER purchase from this garbage company agian and i will tell EVERYONE i know not to either. Thats why their credit rating has been downgraded to junk status from BBB to BB recently. Tims used to be quality boots at a good price. Not they are total trash at a higher price.They are just squeezing the last drops of money out of the brand. its clear.
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