I bought a pair of Timberland boots for my 4-year-old son (around €70). After only about 2 months and very limited use (around 10 times), a part of the boot broke.My warranty claim was rejected, saying the damage was due to use and that the laces were pulled too hard — based only on photos, without any physical inspection. This is hard to accept for children’s footwear at this price point.No alternative solution was offered (repair or replacement), and the case was simply closed. Very disappointed with the lack of flexibility and customer care. This experience will likely affect my future purchases from this brand.
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