Due to an ordering error, partly from the prints I received and partly from the pictures on their ordering site not matching the parts, I got the wrong brackets for my job. The brackets I received were scratched and a jumbled mess as the wires they used didn't hold the brackets together in the boxes became damaged in shipment allowing the loose brackets to scratch and start to rust. I didn't complain. While Laurel allowed me to return these after pointing out their FAQ doesn't allow returns, I returned the brackets painted and in better condition than I received them. They refused to offer me credit because of the damage from the initial shipment and because I protected them from rusting with paint. (They would have had to sandblast them anyway or tell me the rust was my fault) I should have let them know of the damage, but I accepted them as they were not wanting to make a big deal of it. Anyway, I received no support from this company for my efforts to do the right thing. I'm really unhappy with the customer service I received. Don't use this company as you will receive little help if there are any problems with the order. I'm sure the company's reply will make it sound that it isn't their fault, but when will companies step up and take care of their customers? It seems to all be about making a buck.
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Since 2010 TimberPlates.com has made it easy for architects, builders, and homeowners to build artful timber framed structures. Our precision-cut custom and stock steel plates add beauty and strength to any timber frame project. We are dedicated to providing fast, friendly customer service at prices our competition cannot touch.
We are a small, family-owned business located in the heart of Central Texas. But don't let our small size fool you. We use the latest in CNC Plasma technology to achieve accurate, repeatable, clean cuts every time.See more
