I ordered a gift for my grandchildren from these guys and when it was delivered the box was absolutely destroyed!! No way could I possibly think about giving it to them at Christmas in such a terrible condition. I immediately contacted Tiny Dreams by email and received a reply a couple of days later saying that they were sorry about damage to the item and were happy to give me £4.48 (30%) back as a gesture of goodwill. I replied saying I needed a new toy sending out or a full refund as I wasn't prepared to give a present in such poor condition to the kids, they replied again saying that they'd already issued my £4.48 refund and that was the matter closed!!! DO NOT BUY FROM THIS COMPANY.
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