Update: spent over a week in email communication with Jasper. Offered a 30, 50, 75 then 50% again refund to keep the items, or I could return to China at my cost for a full refund. I did point out that the return address on their website gives an Austrian address, and kept asking for a return label at their cost, as it’s not my problem if they don’t package their goods correctly. Ended up stating if it’s not resolved by the 18th October I’d begin recovery action with my bank. In all fairness, I was refunded in full and the money has been received by the bank, but I still haven’t been given a return label for the items and I’ve been told to keep them. They are no good to me, so I’ll donate them to a local charity shop. All this fuss caused because they didn’t package their items well enough…..Original review: Things come from China, so takes an age, with no updates at all, and worse - with no packaging to protect the toys. Currently arguing with them for a return label as the two ‘gifts’ I’d ordered have been really bashed and are not in a fit state to give as presents so I want to return them, but they won’t give me a return label and so far just offer discounts to keep the damaged toys. I’m waiting another day, before starting the charge back process with my bank, as I’m fed up paying good money for rubbish. Could have bought the same items on Ali Express for a quarter of the cost, but when you pay over £40 for a toy, you expect them to at least pack it so it survives the trip. Would not recommend nor use again.Edit: provided the additional information as requested (order number #TDUK268505) but I’m only interested in getting a return label and full refund as I don’t want to keep the toys at either a 30% or 50% refund, which is what you’ve offered so far.
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