I placed an order with ‘Tiny Dreams UK’ for a paint set that I’d seen advertised on Facebook. There were 2 sizes and I ordered and paid for the large set. Over 2 weeks later the smaller paint set arrived, it had came from China to my surprise and box was bashed & squashed, with no protective packaging. I emailed the company straight away to say that they’d sent wrong item and about the state it had arrived, as this was to be a gift. In reply they didn’t even acknowledge that they’d sent the wrong item and said I could either send it back to them but I would need to pay to return as they don’t cover returns or they could give me a 20% refund. With the 20% discount not even bringing the price down to what I would’ve paid for the smaller set! I contacted their customer service for a second time to highlight that the mistake was with them for sending the incorrect item and therefore I would not be paying to return the item, to which their response was just the same, either pay to return to China or 20% refund. I don’t intend to waste anymore time or energy with this SCAM company. I have contacted my bank and hope to have the matter resolved soon.
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