UPDATE - 24 HOURS AFTER EMAILING they have offered me a 10% refund which I have said is totally unacceptable as I am out of pocket as I had to purchase an alternative present. Absolute joke !!DO NOT ORDER FROM THIS COMPANY !!!Had I read the reviews I would never have ordered from them. Delivery took 15 days not the 12 specified on the website. I emailed them three times before I got a response Package arrived today (too late to be given as a gift) and is destroyed. What was a flimsy box was just put in a plastic envelope with no protection hence it being unusable upon receipt. Shame on you !!Waiting for a response
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