This really could have been a 1 star review.I ordered a present for my daughter in October and upon opening it on Christmas day it was completely shattered and broken. I spoke to the customer support email and they said that they would not replace it as it was outside the 30 day replacement window. I pressed them for a replacement and in the end they did make it right and I am now sat with my un broken gift at the end of January and happy to say that they did ultimately fulfil their end of the bargain. I leave this 5 star review in the hopes that the business treats future customers well and turns a corner!
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