Please never use this company!!!!!!! I ordered a gift for my granddaughter on 1st December and the website stated that delivery times were 5-10 working days. On my confirmation email, that timescale had suddenly increased to 12 days without prior warning. When the item was still not received after 2 and an half weeks, I emailed the company, and the delivery time was increased again, to 15 working days!! The item was not received in time for Christmas and the customer service has been non-existent, they just kept repeating over and over that the item was with the courier, even when I asked for a refund and pointed out that my contract was with them not the courier. I understand that’ things can take a little longer at Xmas but I would not consider ordering on 1st December cutting it fine (plus I thought that I was ordering from a uk based company when it now appears that the item has come from China). They should have made it clear on the website if they were having shipping issues. The final nail was that they also sent me an email asking for a review of the item - how cheeky!!!!PLEASE BE VERY WARY ABOUT USING THIS WEBSITE!!!!
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